Shipping policy

Where we ship We ship to the United Kingdom.

Delivery times Orders are typically delivered within 14 days of dispatch. On occasion, delivery may take slightly longer due to factors outside our control, such as customs processing or carrier delays. To ensure the fastest possible delivery, your items are being dispatched from our different warehouse zones and can arrive in separate packages. We appreciate your patience. If you have not received your delivery in 30 days, please contact us to resolve your issue.

Tracking Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery.

Delays We are not liable for shipping delays caused by carriers, customs, or events outside our control. All delivery times are estimates and not guaranteed.

For any shipping queries, please contact us at contactmaisonandmoss@gmail.com.